Ticket Policies & Info
HOW TO BUY TICKETS
BOX OFFICE PHONE:
716-683-1776 ext. 0
ORDER TICKETS ONLINE: www.lancasteropera.org
METHODS OF PAYMENT:
Cash, local checks with picture ID, LOH gift cards, and credit cards: American Express, Discover, Mastercard, and Visa. Gift cards can only be redeemed over the phone or in-person at the Box Office.
BOX OFFICE HOURS:
Monday-Friday noon to 5:00 pm. On a day when a performance is scheduled, the Box Office will be open one hour before showtime. Our Box Office is located at 21 Central Avenue, on the second floor of the Lancaster Town Hall. Closed on federal, state, and town holidays. We are not yet seeing customers in person but will update on all channels if that changes.
Tickets will be mailed with an additional $1 postage and handling fee for the entire order.
Ticket prices are shown within the listing for each production. Senior Citizen discount applies to ages 62 and over. Student tickets must be picked up by the student at will-call in the box office. Students 18+ must have a valid student ID. Student tickets cannot be released from will-call unless the students are present in the box office. Child discount applies to ages 12 and under. Everyone, regardless of age, must have a ticket. If a child price is not listed, the student price applies; however, the show may be inappropriate for children 12 and under.
TERMS AND CONDITIONS:
The Opera House does not issue refunds. All shows are subject to change without notice.
Seats are reserved with the exception of student matinées and performances noted as general admission. Lobby doors open one hour prior to the announced time of each performance. Seating begins 30 minutes before curtain. Latecomers will be seated at the discretion of management.
Group sales of 20 or more people receive $4 off per ticket. (Discount is applied to full-price/Adult tickets.) Groups with 30 or more will receive two additional complimentary tickets for your group. Every effort will be made to seat group members together. A 25% non-refundable deposit is required with your reservation. Balance is due one month prior to the performance date. Not valid on child tickets or student matinée performances. Special group prices for licensed tour operators. Call the LOH Box Office at 716-683-1776 for details.
LOH SEATING CHART: